Cri123 is committed to protecting the privacy of every user who entrusts us with their personal data. This page transparently explains how we collect, use, store, and protect your information.
All data transmitted between your device and cri123 servers is encrypted using 256-bit SSL protocol — the same highest-grade security standard used by banks and global financial institutions.
User personal data is stored on servers protected by multi-layered security systems — including encryption at rest, advanced firewalls, and continuous real-time intrusion monitoring.
Cri123 never sells, rents, or trades users' personal data to any third party for commercial purposes. Your data belongs to you — we only use it for platform operations.
Cri123 users have full rights to access, correct, and request deletion of their personal data at any time. This process can be initiated directly through the support team, available 24 hours a day.
The cri123 Privacy Policy is developed with applicable data protection standards in mind, including the principles of transparency, data minimization, and legitimate purpose in every use of user information.
Users can manage their marketing communication preferences at any time — including unsubscribing from promotional emails or push notifications from the cri123 app — through account settings without any complicated steps.
This Privacy Policy applies to all services provided by cri123, including the official website, Android and iOS mobile apps, and all interactions between users and the platform's support team.
Cri123 is a digital entertainment platform providing sports betting, Live Casino, and a variety of online games to users in Indonesia. In operating its services, cri123 collects and processes certain personal data as an unavoidable part of its operations.
We believe privacy is a fundamental right. That is why this Privacy Policy is written in clear, straightforward language — not merely as a formal compliance document, but as cri123's genuine commitment to being transparent about how your data is managed.
By registering and using cri123 services, you consent to the collection and use of data as described in this policy. This policy should be read together with Terms and Conditions applicable on our platform.
Cri123 collects various types of data from users, which can be grouped into three main categories: data you provide directly, data collected automatically, and data from legitimate third-party sources.
| Data Category | Information Type | Source |
|---|---|---|
| Identity Data | Full name, date of birth, gender, ID/Driver's License/Passport document photo | Filled in upon registration and KYC |
| Contact Data | Email address, phone number, residential address | Filled in upon registration |
| Financial Data | Bank name, account number (encrypted), digital wallet number, transaction history | Deposit & withdrawal process |
| Activity Data | Betting history, games played, session duration, game preferences | Automatically during platform use |
| Technical Data | IP address, device type, operating system, browser, approximate location data | Automatically from device |
| Communication Data | Support chat history, submitted reports and complaints | Customer support interactions |
cri123 applies the principle of data minimization — we only collect information that is strictly necessary for the purposes specified. We do not collect sensitive data such as health information or users' political affiliations.
The data we collect is used exclusively for platform operational purposes and to improve our services to users. The following are the specific purposes for data use at cri123:
Cri123 processes users' personal data based on one or more of the following lawful bases:
Cri123 does not sell users' personal data to third parties. However, in the course of platform operations, there are limited circumstances in which we need to share data with certain parties:
All third-party partners who receive user data are bound by strict confidentiality agreements and are required to maintain data security standards equal to or higher than those applied by cri123 itself.
Cri123 uses cookies and similar tracking technologies to enhance the user experience on the platform. Cookies are small text files stored on your device when you visit the website or use the cri123 app.
Users can manage cookie preferences through their browser settings or via the preference panel available on the cri123 platform. Disabling certain cookies may affect the functionality of some platform features.
Cri123 implements comprehensive technical and organizational security measures to protect users' personal data from unauthorized access, alteration, disclosure, or unintended deletion:
While cri123 implements best-in-class security measures, no digital system can guarantee 100% security. Users also play an important role in keeping their accounts secure by using strong passwords and never sharing them with anyone.
Cri123 retains users' personal data for as long as necessary to fulfill the purposes described in this policy, including to meet legal obligations, resolve disputes, and enforce service agreements.
In general, active account data is retained for as long as the account remains in use. After an account is closed, core user data is retained for a minimum of 5 (five) years to comply with applicable financial regulations and anti-money laundering requirements. Technical data and activity logs are generally retained for shorter periods.
Once the retention period expires or a valid deletion request has been processed, data will be permanently deleted from cri123 systems or anonymized so that it can no longer be linked to any individual user's identity.
As a cri123 user, you have a number of rights you can exercise at any time regarding your personal data. cri123 is committed to respecting and facilitating the exercise of these rights:
You have the right to request a copy of the personal data we hold about you, including information on how it is used.
You have the right to request correction of any inaccurate or incomplete data we hold about you.
You have the right to request deletion of your personal data under certain conditions, subject to applicable legal obligations.
You have the right to request restriction of your data processing under certain conditions, such as when data accuracy is in dispute.
You have the right to receive your personal data in a structured, machine-readable format for the purpose of service portability.
You have the right to object to data processing for direct marketing purposes, which we will cease immediately upon receiving your request.
To exercise any of the rights above, please contact the cri123 support team via live chat, available 24 hours on the platform. We will respond to your request within a reasonable timeframe in accordance with applicable procedures.
Cri123 services are expressly not intended for individuals under the age of 18 (eighteen). cri123 does not knowingly collect personal data from minors.
If cri123 becomes aware that personal data from individuals under the age of 18 has been collected without proper consent verification, we will promptly take steps to delete that information from our systems and close the account in question.
If you are a parent or guardian and become aware that your child has registered an account on cri123, please contact our support team immediately so the account can be handled in accordance with the applicable procedure.
Cri123 may update this Privacy Policy from time to time to reflect changes in data management practices, regulatory updates, or changes to platform services. Any changes will be posted on this page along with the latest update date.
For material changes — meaning changes that significantly affect how we use or protect your data — cri123 will provide advance notice via the email registered to your account or via a notification displayed when you log in to the platform.
Continued use of cri123 services after an updated Privacy Policy takes effect constitutes your acceptance of the revised terms.
If you have any questions, concerns, or requests regarding this Privacy Policy or how cri123 handles your personal data, we invite you to reach out to us through the following channels:
The fastest way — available directly on the cri123 platform, 24 hours a day, 7 days a week.
[email protected] — for detailed inquiries requiring an official written response.
cri123 is committed to responding to all privacy-related inquiries and requests within a maximum of 30 business days from the time the request is received and verified. For urgent matters, live chat is the best option for a faster response.
Cri123 uses industry-leading security technology to ensure your privacy is protected at all times. Join us and enjoy the best digital entertainment without worrying about data security.